expressed my sentiments pefectly
Service rating : Excellent service from Serenta but delivery of flowers was not made until 5/30. This was a major let down.
Product : First class
Service rating : Apart from the little hang up the flowers were a day late but it wasnít for a special day so it didnít really matter and I was kept informed all the way
Product : I was informed that they were beautiful
Quick and easy to order, and delivery was on time.
Service rating : Great customer service. Really helpful.
Product : Wife loved the flowers.
Service rating : only problem I have is that this is the second occasion that the doorbell has been rung and the flowers just left on the door step before the door is answered! My mum is in her 80ís but not slow and the door answered reasonably quickly. What is the point of saying leave with the neighbour if no answer!
Product : At first was not as keen on hopscotch as previous bouquets but as the flowers opened to show more colour she is really happy with the appearance.
Service rating : Very impressed with the quick and efficient service Serenta Flowers provided
Product : The recepient was so pleased with her flowers
Service rating : I ordered a surprise bunch of flowers to be delivered to my Gran in Sunderland due to a bereavement in the family. I left a message so that she would know they were from myself. I am currently situated in Hull. I also left delivery instructions. On the delivery my Gran received a smaller bunch of flowers than what I had ordered and no message, instead she received the delivery instructions. As a consequence she did NOT know who they were from. This caused her unnecessary confusion and distress. This should not have happened especially given the familyís recent bereavement. I am yet to receive a reply from Serenata Flowers in response to the 2 complaints I have already made about this product in the last 4 days. I look forward to hearing a response with an eventual resolution. I am dissatisfied with this service and currently do not recommend its use.
Product : Sadly the product did not meet the required effect I was assured of despite the fact I ordered the Deluxe. The bunch of flowers was in fact smaller than I was informed it would be.
exactly as requested
Service rating : Easy to order and fast delivery
Product : Exceptional service
Service rating : excellent communicatiom, kept up date from placing order to flowers being delivered
Product : did not see flowers, but were told were beautiful
Service rating : Read below
Product : I had a bit of trouble with the delivery. I specified that they were for my mam at work and yet they wernt delivered untill half 6 by which time she had left. I then had to ruin the surprise because she had to hunt them down in the building. Wasnít exactly the lovely cheer up surprise I had in mind! However, the flowers were beautiful and a week later they are still alive and lovely.
Excellent service. My cousin loved her flowers. Information on delivery was first class. Best service Iíve had. Will use again.
Service rating : Delivery and price were absolutely fantastic
Product : Perfect looks exactly the same as does on photo
Easy and efficient service
Service rating : Well updated.
Product : Disappointed with size for what I paid considering how much you can get for your money elsewhere.
Service rating : I was very impressed with the site and the options available. The delivery tracking is a great feature as I used the service to suprise my girlfriend at work!
Product : The flowers were fantastic, the instructions were funny and the box to ensure the flowers stand upright was great!
Service rating : Excellent and speedy service! Recipient said flowers were beautiful! Very pleased with the overall service when ordering online. Will gladly use again!
Product : Beautiful flowers
Poor delivery, complained to serenata but no response. Very poor service. Will not use again, and will not reccommend to anyone
Service rating : Service was excellent and would use again.
Product : Sorry didnít see flowers so have rated them as good.
Service rating : Excellent communication.
Product : The flowers were beautiful & unusual.
Friend said it was okay but she thought it had been included in the price. I donít think it was worth £7
An excellent floral display and first class service. Thank you and I would certainly use this service again.
Service rating : my order clear stated delivery date at 1st July 2013 and that was what I requested. the flowers however were delivered on the 2nd of July and even on the delivery card it had the delivery date of 1st July. this is bad because the birthday was on 1st July and you agreed to deliver on that date and yet the flowers only arrived on the 2nd.
Product : the flowers are said to be lovely but just arrived a day late...
Second time using this service and still excellant
werent worth the money
Very happy with service and flowers are beautiful
I was thoroughly disgusted with the wholes service. Will never use again!!!!!!!
excellent service I was kept informed about delivery and I was told the flowers were perfect!
Service rating : Hassle free ordering and very prompt delivery- a great service
Product : Ordered on a few occasions- always delivered on time, the flowers last for ages and my friends and family have loved them each time Iíve sent them.
Service rating : Very fast delivery, only ordered previous night. 5*
Product : I didnít see the flowers, but the reciever of them was very happy.
Service rating : Good selection of flowers. Would have liked to add wine but could not find a gift option for that.
Product : My sister who received the flowers said that they were lovely.
Service rating : Fine until I got emails asking to do this
Product : They werenít for me
Service rating : Would recommend! Made my girlfriendís day :)
Product : amazing :) starting to come out nicely as well!
Service rating : Easy to order- great prices-very simple process
Product : I have ordered the same flowers for two different people and each one has loved them. They are unusual and look more expensive than they were.
Service rating : Best customer service I have ever experienced!!
Product : My mum was SOOOOOOOOOO happy with her flowers ;-)
Service rating : Brilliant service and impressed with txt service. Very happy with service and will use again.
Product : Was told these were lovely by the person I sent it to :)
Service rating : the service I received from serenataflowers was second to none, easy to order, the website is so easy to navigate
Product : the flowers were for mothers day they arrived on the day requested and the flowers were beautiful, I will certainly be using them again
Service rating : delivered on requested day, good service
Product : lovely fresh and colourful flowers
Great but expensive
I sent a long letter of complaint about the service. Which not surprisingly has not been acknowledged
No problems & recipient very pleased
The flowers were very nice but when delivered we were not home. They were left at the front door where anyone could have taken them away. I left a delivery instruction to leave the flowers with a neighbour if we were out but this was ignored. Please tell your courier company not to do this again. Thanks.
Service rating : Ordered a few days before mothers day arrived the day they said, early on. great.
Product : The flowers were beautiful althought compared to the photos there were not many of them
My mother did not get the flowers picked i pick big and colorful she got 6 flowers not happy.
Service rating : Yes this was spot on in every way
Product : Although i paid an extra £5 for deluxe they were quite small
Service rating : Good
Product : Did not see it as it was for someone who lives far away
Service rating : easy and delivered on time.
Product : the flowers that were delivered were really bad and not worth the money paid. very poor quality and this will make me think twice about ordering flowers from your site again
Service rating : easy ordering
Product : flowers were dead and had about 4 flowers totally embarresing
Service rating : Great delivery service & prices of flowers.
Product : A little disappointed as we only got 8 stalks with no greenery. Look like we havenít very many flowers in the vase because they are also quite short. The flowers are exquisite but donít look very good by themselves in a vase
Service rating : Excellent selection of flowers. Ordering straight forward. Arrived on required date.
Product : Very good quality.
No problems and delivery on time.
Service rating : My friend said they were beautiful flowers.
Product : Plenty of choice
Service rating : Good service and always delivered on time
Product : The flowers were a gift, Told they were lovely
Service rating : Quick and easy to choose.
Product : Did not see the flowers as I live too far away from the recipient but she phoned to say they were beautiful.
Service rating : Delivery was promt.
Product : Flowers; awful. Didnít look like picture or £25 worth. Six of the flowers arrived already dead. Could have picked up a nicer bunch at a garage
Service rating : Iíve had flowers in the past which were good but on this occasion they were poor quality
Product : At least one petal off each rose were turning black a day after receiving them
There was only one type of Valentineís card available, which was barely passable. So much for choice. All in all, Serenata seemed purely concerned with relieving me of money, and not providing a good service. I wonít be using them again.
Its a lovely fitting to the flowers
Service rating : Very poor delivery time because of this wonít be using this service again!!
Product : Flowers were excellent shame they were spoilt by poor delivery time!!
Service rating : fantastic new when they where delivered so no suprises
Product : loved the care your roses card
Service rating : excellent service
Product : my friend who I sent the flowers to said they were beautiful
Service rating : fast delivery and free delivery
Product : friend said the flowers were beatuifil
arrived on time :)
Service rating : Did not respond to all my queries about this order , did not send a gift card as requested , order did not reach destination on time , order was left at another location for no apparent reason
Product : no idea , I was not the recipient
Service rating : Easy booking and flowers delivered when promised
Product : These were sent as a gift and recipient was very pleased and said they were beautiful
Service rating : Although original flowers were not delivered on day I requested this problem was sorted out very kindly with complementry flowers.
Product : Although the flowers were for a friend she said both bouqueys were beautiful.
Customer service assistant quite rude still waiting for manager to get back to me
Not seen the card but would expect it would be in keeping with flowers. No comment made by recipient.
Pretty, and nice that I could write a personal message, a bit pricey, but overlooked with the overall cost of flowers card and delivery. I would suggest offering more choice, there was only one thank you card to.select, but that is a suggestion, certainly not a complaint! X
paul w barrass
paul w barrass
Easy to use and kept informed from order to delivery - would be happy to use again. Thank you.
Service rating : Flowers were delivered a day late.
Product : Flowers were beautiful when they did eventually arrive.
Terrible service. Wonít use them again or recommend them to anyone.
Service rating : Lovely flowers. Competitivly priced. Delivered when promised and even got sms to let me know when they left on the van and another to let me know when they were succesfully delivered.
Product : The recipient was thrilled with the flowers and said how beautiful they were.
Flowers sent as a present and feedback I received was excellent.
No courier handed the flowers to my friend there was just a knok at the door & they were just left, not a professional service I think.
Service rating : I cannotbfault the prompt service thankyou
Product : I never actually saw the flowers but may I say the person who had them delivered to was very pleased with them
Website very easy and simple to use, great value for money.
Service rating : Prompt and very reliable. Will use again.
Product : It looked how it was in the picture. The recipient was very happy with her flowers..
Service rating : Easy to use
Product : Flowers were lovely
Service rating : I was really impressed by Serenta flowers. They sent me an email just before the flowers were a dispatched and a conformation email just after my sister received them. She was delighted so I have no complaints.
Product : My sister was delighted with the flowers so I have no complaints. Thank you.
Service rating : Flowers delivered promptly, however the water was leaking through the box on arrival.
Product : My partner loved the flowers, they looked stunning and were perfectly presented. However they lasted only two days!! For the money spent very disappointed indeed...
Service rating : customers service appauling, very rude advisor Jack who likes to cut you off in the middle of your sentance then tells you to let him finish what he is saying and not to talk over him. offers rediculous solutions that doesnt even cover the cost of what was missing from your order, gives you timescales for resolutions that arent kept to, instead of waiting 24 hours for a reply i rang back after 48 hours had elapsed and still no resolition until going through the whole rigmarole again then bein told i would get a call but got a very non descript e-mail. I will not under any circumstances be using serenata flowers again.
Product : the flowers that were delivered were nice although main lilys were missing, no substitute and also was not informed they wouldnt be in the order either.
Service rating : Very good
Product : Good service
Service rating : good communication
Product : No gypsophylia and smaller than I thought
Service rating : love the communication emails to advise when flowers are delivered. website is easy to use.
Product : This is the 2nd time i have used the company first delivery was beautiful but am disappointed with this 2nd one.flowers were for mothers day but started to droop straight away. My mother can normally look after flowers for weeks but I am afraid these have been lucky to last for 5 days.
flowers were nearly dead when arrived
Delivered on time, but left on door step, lucky someone was home.
Service rating : deliverd spot on time well done
Product : they were dead within 24 hours
Service rating : excellent website and ease of use, delivery first class also.
Product : roses only lasted 3 days after delivery which is unexceptable for £25 or in fact for any fresh flowers.
Flowers arrived Tuesday buds open and flowers dead by Friday 3 day and dead very disappointed
Service rating : would never use again
Product : 10 roses two stalks
Service rating : Delivered on the day. Although it was not till late afternoon
Product : Flowers were lovely and lasted a long time , mum very happy with them.