Flowers are lovely and recipient very happy. Was surprised that a message could only be added with an additional £2.99 charge. An email was received later in the evening approx 9.45pm asking me to contact the person to tell them who the flowers were from. I didn't want a card but a brief note e.g get well soon, love from.etc.. To not be added was a surprise. This would have not caused the confusion it did. The recipient couldn't tell me she received them as I didn't tell her I was sending them. I was left unsure whether they had been delivered until the email arrived. A flower card would have been a good option in this case, when a standard card not required at an additional cost. If a card costs an addition amount, and I was aware that the recipient would know who they were from I would have been inclined to order a different item / less expensive to take into account the card cost as well. Maybe the website could make this a little clearer. Many thanks for the delivery. My friend had a hysterectomy and once she knew the flowers were from a girly friend, we laughed. She was pleased not to have a secret admirer in view of recent events!! Hope the feedback helps :-)

Service rating : Efficient delivery.
Product : Having received a bouquet via your company I decided to use you to send a get well bouquet to a relation and was very disappointed when I saw it 4 days after it had arrived - it was looking very sorry for itself and there were not as many stems as I imagined there would be.

Service rating : I couldn't be more delighted with the company and service. I was kept up to date from ordering to delivery. Many thanks for an excellent service.
Product : As this was a get well gift - the comment from my friend was "I wish I felt as good as these flowers look"

Service rating : I used Serenata flowers to send a plant basket basket to a friend as a get well gift.
The delivery was delayed because of a vehicle breakdown,not really a problem.
My friend was very pleased with the plants.
Some weeks later in conversation she told me one of the Cyclamen plants had died within a few days followed by another,she had not said anything not wanting to upset me.
I wasn't happy so I rang Serenata.Explaining the delivery was delayed due transport breakdown (serenata had e-mailed me with this problem) and wondered if the delay in the vehicle and cold could have caused the
deterioration of the plants.No problem,they replaced the Cyclamen basket and delivered them next day.This I call great service Many thanks.
Product : My friend was very pleased with both baskets,lets hope the replacement lasts longer