You can track your order by clicking the button below and entering your order number or email address. Your order number can be found in the order confirmation email.
Also note that if you have not booked a timed delivery, your order can be delivered between 8am to 8pm.
Please note that the order status reflect the information we have received from our courier partner. In some cases an order might have been delivered but its status is only updated at the end of the day.
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows: Monday - Sunday: 7am - 9pm GMT
How to look after your flowers so that you get the best from each bunch
At Serenata Flowers, we want to ensure that you get the very best out of each bouquet you receive, so we've created a few tips to get the most out of each stem that might be in your bouquet - don't worry it's very easy to care for your flowers, and most flowers love the same treatment!
The first thing you'll notice when you unwrap your floral gift is that our flowers are delivered in bud form - this is to preserve freshness and ensure that you get the flowers for the fun bit - when they've bloomed. Don't worry if the flowers look a little limp, this is completely normal after a day of transportation. Just follow these simple steps and give them a little time to look their best:
1. Gently remove any packaging and leaves on the lower part of the stem.
2. Trim about 3cm off the bottom of the stem at a 45 degree angle. If the flower are delivered in a gel-bag, be sure to wash off the gel.
3. Mix the complimentary Serenata flower food and some warm water in a vase and start arranging your bouquet, before popping it in a place where you can admire it's beauty, whilst ensuring that it is not in direct sunlight or cold drafts.
Letterbox flowers are beautiful bouquets that are essentially 'flatpacked' for ease of delivery, where you will still receive a deconstructed bouquet of stunningly fresh, hand-picked flowers that fit perfectly through your letterbox.
You will notice that the flowers may arrive a little tired, but the good news is that all they need is some very simple care and a little time and they'll blossom into a wonderful arrangement. Here's a handy guide to get your Letterbox Flowers looking their best:
Unveil the beauty: Carefully unwrap the letterbox flowers, being gentle with the packaging to avoid damaging the delicate blooms
Trim and Tenderness: Trim the stems at a 45 degree angle, removing any excess wrapping and leaves that may fall beneath the vase waterline. This fresh cut allows the flowers to absorb water more effectively.
Refreshing Quench: Place the in a vase filled with room-temperature water, be sure to stir in some Serenata flower food. Don't be alarmed if the flowersflowers look a bit limp initially; they may need some time and hydration to perk up to their full beauty.
Perfect Placement: Be patient and allow the flowers some time to rehydrate and revive. Change the water every few days, trim the stems again, and watch as your letterbox flowers bloom to their fullest potential.
With a touch of care and a bit of time, your letterbox flowers will be thriving in no time! 💐 ✨
Bunchbox flowers are stunning arrangements that are delivered ready crafted into beautiful bouquets. The flowers are expertly arranged by our floral stylists and are transported in a special gel-bag and carefully crafted packaging to ensure their freshness and safety.
You will notice that the flowers may still arrive a little tired after their journey, but the good news is that all they need is some very simple care and a little time and they'll blossom into a wonderful arrangement. Here's a handy guide to get your Bunchbox bouquet looking their best:
Unveil the beauty: Carefully unwrap the flowers, being gentle with the packaging to avoid damaging the delicate blooms. Be sure to remove the gel bag and rinse off any remaining gel on the bottom of the stems.
Trim and Tenderness: Trim the stems at a 45 degree angle, removing any excess wrapping and leaves that may fall beneath the vase waterline. This fresh cut allows the flowers to absorb water more effectively.
Refreshing Quench: Place the flowers in a vase filled with room-temperature water, be sure to stir in some Serenata flower food. Don't be alarmed if the flowers look a bit limp initially; they may need some time and hydration to perk up to their full beauty.
Perfect Placement: Be patient and allow the flowers some time to rehydrate and revive. Change the water every few days, trim the stems again, and watch as your bunchbox flowers bloom into beauties.
With a touch of care and a bit of time, your bunchbox flowers will be blossoming in no time! 💐 ✨
Ever wondered how to make your roses feel right at home in their new space? Here's your guide:
Unveil the beauty: Assist your roses in shedding any excess baggage. Gently peel off outer guard petals showing a bit of wear—those protective layers against pre-arrival hiccups. Remove leaves below the waterline and untie any stem-holding strings.
Trim and Tenderness: Keep your roses fresh with a gentle trim. Snip about 3cm off the stems at a 45-degree angle. This will ensure that each stem can get a good drink of water.
Quench Their Thirst: It's time for a floral refreshment. Sprinkle the sachet of Serenata flower food into room-temperature water in the vase and stir with a stem. Remember, the temperature of the water is very important —roses prefer it at a room temperature.
Perfect Placement: Arrange your roses in the vase and find them a spot where they can shine, away from bright lights and drafts. Choose a place where you can admire their beauty and care for them effortlessly.
To ensure that the flowers live as long as possible, change the water and add more plant food every few days. Give a little spa treatment to any blooms feeling the heat by soaking the entire flower in a sink of cold water for an hour.
Because every bloom is a story waiting to unfold! #LoveBudsHere 🌹 ✨
Ever pondered on the best way to welcome your tulips to their new space? Here's your guide:
Unveil the beauty: Tulips are extraordinary blooms, always deserving of the limelight.To prevent arced stems that are the result of bending towards the sun, let your tulips stay wrapped for half a day, enjoying their flower food.
Trim and Grace: Keep your tulips upright. Release them from any binding strings, then trim about 3cm off each stem at a 45-degree angle. This will ensure that each stem can get a good drink of water.
Refreshing Quench: It's time for a floral refreshment. Sprinkle the sachet of Serenata flower food into room-temperature water in the vase and stir with a stem. Remember, water is the red wine of tulips—they prefer it at room temperature.
Perfect Placement: Arrange your tulips in the vase and find them a spot where they can shine, away from bright lights and drafts. Choose a place where you can enjoy their beauty and care for them effortlessly.
As the ultimate tulip enthusiast, change the water and add more plant food every three days or so. Feel free to share a few words with your tulips, but be mindful not to disturb any other visitors.
Because every bloom deserves a touch of elegance! #LoveBudsHere 🌷 ✨
When your Lilies arrive they'll be all tucked up in their buds, this is to ensure that they stay fresher for longer and you get to enjoy their beautiful blooms, so here's your guide on how to get the best out of your Lilies:
Unveil the beauty: Assist your lilies in shedding any excess foliage. Gently strip off any leaves that will be below the waterline of the vase and untie any stem-holding strings.
Trim and Tenderness: Freshen up your lilies by trimming about 3cm off each stem at a 45-degree angle. This will ensure that each stem can get a good drink of water.
Refreshing Quench: It's time for a refreshment. Sprinkle the sachet of Serenata flower food into room-temperature water in the vase and stir with a stem. Remember, water is the red wine of tulips—they prefer it at room temperature.
Perfect Placement: Arrange your lilies in the vase and find them a spot where they can blossom into their exceptional beauty, away from bright lights and drafts. Choose a place where you can admire their gorgeous blooms and care for them effortlessly.
As the ultimate lily enthusiast, change the water and add more plant food every three days or so.
Because every bloom deserves the time to blossom into something wonderful! #LoveBudsHere 💐 ✨
When your Alstros arrive you will notice that they are in bud form and may look a little limp - here's your handy guide on how to get your Alstros to open up and bloom into beauties:
Unveil the beauty: Upon receiving your alstroemerias, carefully unwrap them ensuring not to break any stems or flowers. Gently remove any packaging materials and any leaves that might be submerged below the water line.
Trim and Tenderness: Before arranging, trim the stems at a 45-degree angle. This encourages water absorption and ensures the freshest of blooms.
Refreshing Quench: Place your alstroemerias in a clean vase filled with room-temperature water. Alstroemerias appreciate a regular drink. Change the water every few days to keep it fresh, and mix in Serenata flower food to nourish your blooms.
Perfect Placement: Position your vase in a cool spot, away from direct sunlight and drafts. Alstroemerias prefer a stable environment to showcase their longevity.
To maximize the lifespan, trim the stems again a few days later and replace the water. This keeps your alstroemerias refreshed and radiant.
Remember, a little care goes a long way in preserving the vibrancy of your alstroemerias. Enjoy the beauty they bring to your space! #LoveBudsHere 🌸 ✨
Posy flowers are a small bouquet designed to convey heartfelt sentiments. These charming floral arrangements typically consist of a variety of fresh, hand-picked blooms, and need a little care to get the most out of the blooms:
Unveil the beauty: Upon receiving your posies, carefully unwrap them ensuring not to break any stems or flowers. Gently remove any packaging materials and any leaves that might be submerged below the water line.
Trim and Tenderness: Before arranging, pick out a small vase (we love using jam jars!) that will suit the arrangement and trim the stems down to an appropriate size, remembering to cut at a 45-degree angle. This encourages water absorption and ensures the freshest of blooms.
Refreshing Quench: Place your posies in a clean vase filled with room-temperature water and mix in Serenata flower food to nourish your blooms. Change the water every few days to keep it fresh.
Perfect Placement: Position your vase in a cool spot, away from direct sunlight and drafts. Posies prefer a stable environment to showcase their longevity.
To maximize the lifespan, trim the stems again a few days later and replace the water. This keeps your posies refreshed and radiant.
Remember, a little care goes a long way in preserving their vibrancy. #LoveBudsHere 💐 ✨
Ever wondered how to ensure your orchids thrive in their new surroundings? Here's your guide:
Unveil the beauty: Orchids are a masterpiece of nature. Unpack them gently, removing any packaging with care to reveal their stunning blooms.
Trim and Tenderness: Keep your orchids in top form by trimming their stems. A precise cut, about 3cm at a 45-degree angle, encourages optimal water absorption.
Refreshing Quench: Treat your orchids to a refreshing drink by placing them in a vase filled with room-temperature water. Skip the ice-cold water; orchids prefer a drink served at room temperature. Be sure to add some Serenata flower food and mix thoroughly.
Perfect Placement: Arrange your orchids in the vase with elegance. Find a spot where they can showcase their beauty away from direct sunlight and drafts.
As the ultimate floral friend, change the water and add more Serenata flower food every few days. Revitalize any tired blooms by soaking the entire plant in a sink of tepid water for about an hour.
Because every orchid deserves a touch of elegance and care! #LoveBudsHere 🌸 ✨