Terms and Conditions

By placing an order on this website or when dealing with our customer services team, you are agreeing to the following terms and conditions:

You must be over 18 to place an order for alcoholic products on the Serenata Flowers website. By placing an order, you confirm that you and the recipient of an alcohol gift are over the age of 18.

Order Acceptance Policy

All orders received are subject to acceptance by Serenata Flowers Limited and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.

All prices shown are inclusive of VAT at the prevailing rate (currently 20%).

Order Changes Policy

If you wish to change your order, please do so via the My Account area of the Serenata Flowers website. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Please note that once orders have been 'assigned to production', no changes can be accepted.

During exceptionally busy seasons like Christmas, Valentine's Day and Mother's Day, we cannot guarantee to accept order changes within 96 hours of the intended delivery date.

Order Cancellation Policy

Orders can normally be cancelled up to 48 hours before the intended delivery date. You can cancel your order via the My Account area of the Serenata Flowers website. Please note that once orders have been 'assigned to production', they cannot be cancelled.

During exceptionally busy seasons like Christmas, Valentine's Day and Mother's Day, we cannot guarantee to accept order changes within 96 hours of the intended delivery date.

Payment Terms

Our website has a secure checkout - we use DigiCert SSL Certificates and pass the FBI/SANS Internet Security Test. On occasion bank-related payment failures occur that prevent us from accepting your order immediately.

Owing to time differences, payments made out of office hours, or problems getting hold of you via the contact details you've provided, we're sometimes unable to process a valid payment prior to the requested delivery date. Although this delay is regrettable, it is outside our control and we cannot offer any form of refund in these circumstances.

Delivery policy

For full information related to our delivery-related policies, please see our Delivery Information page.

Timed deliveries

We offer a timed delivery option at an extra delivery charge. Other than the timed delivery option, we are unable to make deliveries within customer-specified time periods.

FLORIST-DELIVERED PRODUCTS

We always do our very best to ensure your flowers arrive on your chosen date or within the expected time frame. However, as we work with trusted local florists and third-party couriers for some orders, there may be rare occasions when delivery isn't possible as planned. If this happens, we'll let you know as soon as we can and either arrange an alternative or refund your service fee in full. In some cases, we may ask for the flowers to be returned before processing a refund.

For deliveries handled by third-party couriers to Northern Ireland, certain areas of Scotland, and Wales, please allow up to an extra 48 hours for your blooms to arrive. We appreciate your patience and will always do our utmost to ensure your flowers reach their destination as quickly as possible.

Events beyond our control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to Products delivered if caused by any event or circumstances beyond our reasonable control including, without limitation, adverse weather, pandemics, strikes, lockouts and other industrial disputes, breakdown or systems or network access, flood, fire, explosion or accident.

Flower availability and substitution

All of our flowers, plants and bouquets are subject to availability. In the event of any supply difficulties or flower quality issues, we reserve the right to substitute any product with an alternative product of a similar style and equivalent (or greater) value and quality. If you wish to discuss the substitution we have made, please contact our customer services team.

Damaged flowers

Although we do our best to ensure that this does not happen, on rare occasions, flowers may arrive at their destination damaged . If the recipient receives such flowers, please contact us immediately so that we can arrange one of the following: a re-send on the next available delivery date, or a full or partial refund. The amount of partial refund will depend on the specific circumstances and condition of the flowers.

Please note: If you are unhappy with your order for any reason you will need to contact us as soon as possible, latest within 5 days of the delivery date, using the 'Contact Us' link on our website. Due to the perishable nature of our goods we are unable to deal with any complaints and issues raised after the 5 day period. For quality issues we will require a photo clearly showing the problem which you can attach to the contact form.

Special offers

At our discretion we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special discounts for purchases that have already been made.

As our special offers are contingent on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.

Our personalised special offers and promotions are to be redeemed only by the customer in receipt of the discount or special offer and cannot be transferred to another person.

Vouchers

We only allow one voucher to be used per order. The voucher discount will be applied to the product cost and not the delivery charges.

Gift Cards

Gift Cards are valid for 12 months from the date of purchase of the card. After 12 months the card will automatically expire and any remaining balance on the card will be cancelled. Gift cards are non-refundable.

Copyright

All copy and images on this website are owned by Serenata Flowers Limited and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.

Registered company address

Referrer Rewards

• The referrer is offered £10 off subject to a £25 minimum spend for each friend who orders for the first time and has the order successfully delivered.
• There is no requirement for the referrer to be an existing SerenataFlowers.com customer.
• In order for the referral to qualify for the reward the referred friend must be a new customer of SerenataFlowers.com and over the age of 18 and the referred friend must meet the conditions of their reward.
• In order to participate in this offer, the referrer has to share the unique referral link with the friend. The link remains active for 30 days from the date of issue.
• A Referrer should not expect their referred friends to be given rewards automatically if they are referring more frequently than 10 friends within any 24-hour period.
• Rewards will be delivered to the referrer via email sent the day after the referred friend's first order is delivered.
• Rewards will be valid for 90 days from the date earned by the referrer.
• Referral rewards cannot be combined with other discount codes in a single order.
• The referrer participating in this promotion agrees to receive further promotional email communication related to the referral offer.
• SerenataFlowers.com reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
• SerenataFlowers.com reserves the right to vary any and all elements of this offer at any time without notice.

Referred Friend Rewards

• The Referred friend is offered 20% off when they place their first order.
• The reward is valid for 90 days from the point of issue to the referred friend.
• In order to qualify for the reward the referred friend must be a new customer to SerenataFlowers.com and over the age of 18.
• Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
• The Referred friend reward cannot be claimed by the same person making the referral.
• Referred friend rewards cannot be combined with other discount codes in a single order.
• The referred friend notes, that once the first order is delivered, the referrer will be notified via email and receive the reward for a successful referral.
• The referred friend that participates in this promotion and confirms the referred email address agrees to receive further email communication related to this offer.

Data Protection

You agree that SerenataFlowers.com may receive and use your personal data (including, without limitation, your name, telephone number, email address and postal address) in connection with and for the purposes of administering the programme.

All Personal Data held by SerenataFlowers.com is dealt with strictly in accordance with our Privacy Policy, a copy of which can be viewed here

(Because it's never a good idea to bottle up your gripes)

Flowers. We love them. And not only because they look good - because they smell good, too. So you can imagine exactly how sorry we are if any experience you have of us makes you wrinkle your brow like a wilted petal or leaves a bad smell in your nose. That's why we make it our priority to get things right the first time.

Every rose has its thorn, though, and we must confess that, on rare occasions, things do go wrong. It drives us nuts, but it's one of those little things we have to live with as humans. We don't have to live with the results of these mistakes, though - and you certainly don't, either.

So, if for any reason you're not absolutely 100% happy with your Serenata Flowers experience, put up your hand. We value your feedback.

Better yet, fill in a form - just let us know! We promise that if your unhappiness is any fault of ours, we'll always offer to put things right with a sympathetic ear that really, honestly and truly does care what you think.

Our guarantees and promises

Freshness

Because our flowers are sourced directly from growers around the world, are flowers are normally sent out in bud form meaning that the recipient will be able to enjoy them longer. In a rare case where you feel that the flowers are not delivered as fresh as they should be, please do let us know.

Damages

Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left our flower emporium, but sometimes a few petals do get damaged in transit. Should this occur, please contact us immediately. Please note that it is necessary to send us a photo of the damaged blooms or other items.

Please note: If you are unhappy with your order for any reason you will need to contact us as soon as possible, latest within 5 days of the delivery date, using the 'Contact Us' link on our website. Due to the perishable nature of our goods we are unable to deal with any complaints and issues raised after the 5 day period. For quality issues we will require a photo clearly showing the problem which you can attach to the contact form.

LATE OR NON-DELIVERIES

FREE courier delivery

Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries.

If your order still has not been delivered within 24 hours after the intended delivery date, you are entitled to either a full refund or a resend, no questions asked.

Premium Guaranteed Delivery

Guaranteed to arrive on your selected delivery date. If we fail to deliver or attempt to deliver on the selected delivery date, we will refund your premium delivery fee. If the delay exceeds 24 hours beyond the intended delivery date, we will refund or resend your order in full.

Guaranteed Timed Delivery

If you paid for a timed delivery option and the order was not delivered, or attempted, on time, we will refund your timed delivery fee. If the delay exceeds 24 hours beyond the intended delivery date, we will refund or resend your order in full.

All delivery issues must be reported within 3 days of the delivery date.

Please note that banks might take 3-5 days to refund the amount on your card.

UK Flower Delivery (courier)
Standard delivery weekdays - FREE.	Order by 9pm for next day delivery
Saturday delivery: FREE	Order by 9pm Friday for Saturday delivery
Sunday delivery: FREE (excluding Mother's Day)	Order by 8pm Saturday for Sunday delivery (order up until 8pm on Sunday for Monday delivery)
UK Premium Delivery
Guaranteed delivery date - £4.99	Order by 9pm Monday - Friday Order by 8pm Saturday & Sunday for next day delivery
UK Timed Delivery
Guaranteed before 1pm - £9.99	Monday - Saturday
UK Flower Delivery (Florist-delivered)
Standard delivery - £6.99.	Order by 2pm for same day delivery on weekdays Order by 12pm same day delivery on Saturdays

Courier delivery terms

• All next-day courier deliveries are dispatched from our flower emporium.
• Delivery Times: Deliveries are normally made between 8am and 8pm. During busy seasons like Valentine's Day or Mother's Day we reserve the right to deliver between 7am and 9pm.
• Other than the timed delivery option, we are unable to guarantee an exact delivery time.
• For standard delivery we cannot guarantee an exact delivery time
• During peak periods delivery dates may be moved forwards to ensure safe delivery is made before or on the intended day of delivery. We will attempt to notify you of these changes prior to the delivery being completed.
• Delivery Availability: Deliveries are available from Monday to Sunday, with the exception of UK Bank Holidays. Our next-day courier deliveries are only available to UK mainland addresses. We are not able to deliver to the Republic of Ireland, Channel Islands and some rural areas. We are also unable to deliver to PO Boxes or BFPO addresses.
• We do not guarantee to be able to follow delivery instructions.
• Where possible, we will attempt to obtain a signature from the recipient of the flowers.
• Failed Delivery Options: If no-one is available to receive the delivery, our courier will normally follow any delivery instructions provided, leave the order in secure place or with a neighbour and leave a delivery card stating the item's location. In the event that they are unable to leave the order securely, the driver may return the order to their local depot and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the courier's local delivery depot. If no action is taken, the courier will normally re-attempt delivery the following working day. Please note that only one re-delivery attempt will be made.
• If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.
• Delivery Notifications: Under normal circumstances, we receive dispatch and delivery notifications from our courier. We then use that information to keep you informed of the delivery progress of your order via email and/or SMS message. Please note that this service is not guaranteed and there may be time delays between us receiving a status update and sending you a notification.
• Non-Delivery & Late Delivery: please refer to our LATE OR NON-DELIVERIES section above

Packaging & Transport

• Our next-day flowers, plants and flowers by post are delivered in a sturdy box and wrapped with cellophane for protection in transit.

Important delivery information

• To enable us to contact you regarding a problem with your order, please make sure that you have provided a valid email address and/or contact telephone numbers.
• Please ensure that someone is available at the delivery address to receive the delivery.
• In the event of a delivery problem, if we are able to, we will try and contact the customer to try to resolve the issue.
• To ensure successful delivery, please ensure that the delivery address is accurate and complete. If possible, please provide additional delivery instructions to help the delivery driver to find the recipient's address.
• We cannot be held responsible for failed deliveries that result from a problem with the address and/or postcode you provided at the time of order placement if the delivery was refused by the recipient or the fact that the recipient no longer lives at the address provided.
• We are not responsible for any other costs incurred by the customer due to failed deliveries.

Deliveries to businesses, hospitals, universities

To ensure deliveries are successful, we recommend choosing a timed delivery option especially during busy seasons like Christmas, Valentines Day and Mother's Day.

In some circumstances, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.

To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number, etc.

Hospital-specific delivery issues

Deliveries to hospitals are often problematic as patients move from ward to ward, or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions.

It is for this reason that we no longer recommend that flowers are delivered to a hospital. If an order is placed for delivery to a hospital and the delivery is not successful, we reserve the right to not refund or resend the order.

University-related delivery issues

Due to the size of university campuses, it can often be difficult to locate recipients at universities. We are therefore not able to deliver to recipients themselves and will always deliver to the university post room or reception. Please ensure that you include enough information for the post room/reception staff to be able to locate the intended recipient of the flowers. We are not liable for the non-delivery of flowers to recipients at universities as we have no control of the delivery once it reaches the post room/reception.

Other business address delivery issues

If you wish to order flowers for delivery to a business address, we recommend that you use one of our timed delivery services (where available) to ensure delivery is made within office hours.

Please note that our free/premium guaranteed service delivery window is 8:00 - 20:00 (up to 21:00 during peak times). If you select these options and the delivery fails owing to the recipient not being available, or the business being closed, we will not accept any liability for the non-delivery and reserve the right to charge an additional production and delivery charge for any subsequent redelivery.

Clearpay Terms & Conditions

To review the applicable terms & condition for use of clearpay, please refer to Clearpay Terms of Service".

We value your privacy. We will never give, lease, sell or otherwise disclose your personal information. Period. Any information you give to Serenata Flowers Limited at any of our stores, over the phone and online will be held with the utmost care, and will not be used in ways to which you have not consented. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please contact us via our contact form

Our lawful basis for processing personal information

Serenata Flowers relies on different lawful basis for processing personal information, and in some cases, more than one lawful basis may apply with respect to the same personal data.

Contract

We collect and process your personal information in order to fulfill the order that you place with us, and in accordance with our contract with you to fulfill your order. The type of personal information we collect is listed under the section "What data do we collect and why do we need it"

Legitimate Interest

We also collect and process personal information for our legitimate interests in handling customer care issues, conducting market research, sending email and direct marketing material to you, handling legal claims and preventing and identifying fraud claims

Consent

We rely on the consent you have provided us as the legal basis for our marketing email communications. You can unsubscribe at any time, and information to do so can be found in the emails we send out.  Please note that withdrawing your consent from us is not enough to cease all communications since we may have a lawful or ongoing reason to retain your personal data.

Legal Obligations

Serenata Flowers is required to comply with applicable laws, rules and regulations, as well as orders by courts having jurisdiction over Serenata Flowers. This means that we may collect and retain personal data as required. For example records of customer orders are kept as required by applicable laws, and these are shared with the relevant tax authorities as and when required.

What information do we collect from you and why do we need it ?

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide us with accurate personal information.

Please remember that we value your privacy and will never lease, rent or sell your private information. Period.

At checkout we ask for the following personal information.

• Customer's full name. email address, and mobile number

  • We use this information to provide a better customer experience by sending order confirmations, dispatch confirmations and delivery confirmations. Your personal data is sent over to a third party that provides email marketing, and direct marketing campaign services 
  • We will also use the customer's email address in the event that we need to make substitutions. Please do ensure that email addresses are accurate.
  • We send over your details to independent market research providers who provide services which include collecting and reporting of customer feedback. This feedback, together with your first name, is displayed on our website
  • Your transaction and credit card details are stored at our payment provider. They ensure security of your transactions and prevent fraud.
    
    

• Recipient's full name and address

  We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate, therefore Serenata Flowers uses a third party service to check the validity of the address provided.

  • If you place an order anywhere in the UK, Scotland, or Northern Ireland we will pass over the recipient's full name and address to third party delivery partners based in the UK and they will handle the delivery on our behalf
  • If you place an order to France we will pass over the recipient's full name and address to third party delivery partners based in France, and they will handle the delivery on our behalf.
  • If you place a same day order or an international order to one of the countries listed in our international page we will pass over the recipient's full name, address, and telephone number to a third party supplier and they will fulfill your order in full

As this information is considered to be Personally Identifiable Information we store it securely and process it accordingly especially when we pass over information to third parties to allow them to perform services on our behalf.

We never send promotional messages, marketing communications or any form of unsolicited contact to details collected in the recipient details.

What additional data do we collect when you use our website ?

We collect details of your online browsing activities such as the sections visited and parts of the website viewed. We also collect details of the type of device you use to view our website, your IP address, and your device's geo location.

How do we market our products to you through third parties ?

When you browse our websites, then you may receive ads of our products when in turn browsing other websites using the same internet connected device. This marketing data is done through data collection cookies which track your online browsing behaviour. These cookies are either placed by Serenata Flowers or by one or more third parties.

Serenata Flowers contracts with third parties who offer one or more of the following services and these are used to enhance your buying experience

• provide online advertising campaigns
• provide reports of marketing campaigns
• provide facilities to offer a 'refer a friend' campaign
• provide affiliate marketing services such as consumer discount websites

How can you remove your personal information from our system ?

You have a right to request for your account to be closed at any time, however we do have certain obligations to keep data records for legal and accounting purposes.

Please send us an email at gdpr-request@serenataflowers.com outlining your request and we will reply within 30 days

Further, please note that for us to consider your request the following criteria must be met:

1. Your email must originate from the same email address linked to the account that you are requesting deletion.
2. There are no pending amounts that need to be paid.
3. At least 10 days have passed from your most recent transaction.
4. There are no active law enforcement requests about your transactions

Note that if we erase all information about you, and you decide to make a future purchase, then we will not be aware of your prior requests or objections.

How can you request the data that we store about you ?

You have the right to request a copy of the information that we hold about you, however we do have certain obligations to keep data records for legal and accounting purposes. Please send us an email at gdpr-request@serenataflowers.com  outlining your request and we will reply within 30 days.

Further please note that for us to consider your request the following criteria must be met

1. We would need you to provide us with a copy of two of the following means of identification:
   1. Passport
   2. Birth certificate
   3. Driving license
   4. Utility bill (covering the last 6 months)
2. Your email must originate from the same email address linked to the account that you are requesting information about.

Email Newsletters

As part of our customer service offering we provide a regular email newsletter service. This service brings to you details of monthly special offers and product promotions as well as information on new products.

If you wish to subscribe to our newsletter service please send an email via contact form stating your request or submit your address in the box provided on our homepage.

Unsubscribe Policy

We strive to only send promotional e-mail to those who want to receive it. If you wish to opt-out of this service, please access the 'Unsubscribe' link that is available on all promotional emails. You can subscribe again at any time by following the procedure above.

If you have any questions please email our Customer Services Team via contact form

Cookies

Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return to the Serenata website. On arrival your cookie then 'handshakes' with our system, which identifies you and makes it faster for you to log in. For more information about cookies and how to block them, please visit our Cookie information page.

Security

We take the security issue very seriously. Our online ordering system is based on the SSL 128 bit encryption standard. Provided you are using an SSL-compliant browser such as Google Chrome, Mozilla Firefox or Microsoft Edge, you'll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information.

Information Automatically Logged

We use your IP (Internet Protocol) address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your shopping basket.

We use cookies across our website to improve its performance and enhance your user experience. This policy explains how we do that.

An introduction to cookies

Cookies are small text files which a website may put on your computer (or mobile device) when you first visit a site or page. A cookie helps the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term "cookies" in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, cookies can help us to remember your customer details, which products you've looked at, analyse how well our website is performing, or even allow us to recommend products we believe will be of interest to you.

Certain cookies may contain personal information – for example, if you login, a cookie will store your customer identifier. Most cookies won't collect information that identifies you, and will instead collect more general information such as how users arrive at and use our website, or a user's general location.

The cookies we use on our website

The cookies on our website perform one of the following three functions:

1. Essential Cookies

Some cookies are essential for the operation of our website. For example, some cookies allow us to identify visitors or customers and ensure they can access details of previous orders, their address book, etc. We also might store your most recent order identifier in order that we can present you with order tracking information when you return to the website. Another use of cookies is to store the preferred currency for presentation of product prices. Other cookies are used to ensure that affiliates that drive traffic to our website get paid for any subsequent orders that are placed.

If a user or customer opts to disable these cookies, the user will not be able to access all of the past order information or may not be able to use our checkout.

2. Performance Cookies

Our website uses other cookies to analyse how visitors the website and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight products that we think will be of interest to you based on your usage of the website. We also use cookies to help us test various creatives or features on the site to see which ones are most liked by customers.

3. Functionality Cookies

We use functionality cookies to allow us to remember your preferences or which product category you are visiting (e.g. flowers. chocolates, plants or wine). For example, cookies save you the trouble of typing in your details every time you access the site.

Third party use of cookies on our website

We use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use analytics software to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.

Banner advertising on 3rd party websites

The purpose of banner advertising is to present products you've viewed on our website in the forms of adverts on 3rd party websites. The products presented might be the same or similar to the ones you've seen when visiting our site. This form of advertising relies heavily on cookies. Please be assured that the information in these cookies is completely anonymous and does not contain any of your personal details. For more information, please visit http://www.youronlinechoices.com/uk/your-ad-choices.

How to block cookies for our websites

As explained above, cookies help you to get the most out of our websites.

By visiting our website, you are consenting to use cookies for the purposes described above.

However, if you wish to disable cookies then please read the section titled 'Enabling and blocking cookies' below.

Please remember that if you do choose to disable cookies, you may find that certain functionality and pages of our website do not work properly.

Other uses of cookies - tracking emails

The emails that we send customers may contain a single, campaign-unique "web beacon pixel" to tell us whether these emails are opened and verify any clicksthrough to links in the email. We may use this information for purposes including determining which of our emails are more interesting to users or to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.

More Information

More detail on how businesses use cookies can be found at http://www.allaboutcookies.org.

Enabling and Blocking Cookies

Microsoft Internet Explorer 11

1. Click on ' Tools' at the top of your browser window and select ' Internet Options'
2. In the Options window, navigate to the ' Privacy' tab
3. To enable cookies: Set the slider to 'Medium' or below
4. To disable cookies: Move the slider to the top to block all cookies

Note that there are various levels of cookie enablement and disablement in Internet Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Microsoft Edge

1. Select Settings and more in the upper right corner of your browser window.
2. Select Settings, go to Privacy, search, and services.
3. Select Choose what to clear under Clear browsing data, go to Clear browsing data now.
4. Under Time range, choose a time range from the list.
5. Select Cookies and other site data, and then select Clear now.

Note there are various levels of cookie enablement and disablement. For more information on other cookie settings offered in Microsoft Edge, refer to the following page from Microsoft: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

Mozilla Firefox

1. Click on ' Tools' at the browser menu and select 'Options'
2. Select the Privacy panel
3. To enable cookies: Check 'Accept cookies for sites'
4. To disable cookies: Uncheck at 'Accept cookies for sites'

Note there are various levels of cookie enablement and disablement in Firefox. For more information on other cookie settings offered in Firefox, refer to the following page: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies

Google Chrome

1. Click on the 'wrench' icon on the browser (usually found top-right corner) to open the tools menu
2. From the tools menu select 'Options'
3. Click the 'Under the Hood' tab from the menu on the left.
4. In the 'Privacy' section, select the 'Content settings' button
5. To enable cookies: select 'Allow local data to be set' option
6. To disable cookies: select 'Block all cookies' option

Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera

1. Click on 'Setting' at the browser menu and select 'Settings'
2. Select 'Quick Preferences'
3. To enable cookies: check "Enable Cookies"
4. To disable cookies: uncheck "Enable Cookies"

Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy/

Safari on OSX

1. Click on 'Safari' at the menu bar and select the 'Preferences' option
2. Click on 'Security'
3. To enable cookies: In the 'Accept cookies' section select 'Only from site you navigate to'
4. To disable cookies: In the 'Accept cookies' section select 'Never'

Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

All other browsers

Please refer to the "Help" function in the browser or contact the browser provider.